Welcome to our FAQ page, your one-stop resource for answers to commonly asked questions.
Whether you're a new customer looking to learn more about what we offer or a long-time user seeking clarification on specific topics, this page has clear and concise information about our products and services.
Electronic: This product will typically be emailed to you as an attachment in PDF format, or downloaded from a link sent in an email after receipt of your order and payment. Electronic copy products are typically in PDF format but may also be in Excel, Word, PowerPoint, or Access formats. The format that a product is available in is typically specified on that product’s product page. There are various licenses available in electronic format.
Single User License: The purchase of the ‘Single User License’ will grant access to a specific report for one person only and must not be shared with other employees within the same company.
Multi User License: The purchase of a ‘Multi User License’ grants accesses to a specific report for two to five users only within the same department within the same company
Corporate User License: The purchase of the ‘Corporate User License’ will grant access to a specific report to a company wide audience. This includes subsidiary companies or other companies within a group of companies along with the printed access.
Hard Copy: This product will be shipped to you in either hard or soft cover format after receipt of your order and payment.
You can pay us by using various methods, such as:
Credit Card/ Debit Card - We accept major Credit and Debit cards - VISA, MasterCard, Maestro, Diners Club, JCB, American Express and other credit/debits cards.
Bank Wire Transfer: You can pay by making a transfer to our bank account. Once you have placed an order, we will email you the order invoice along with banking details.
Once you have placed an order and payment receipt is confirmed by our bank, you will get the report/product through an email within 4-6 working days.
To ensure that our emails are reaching to your inbox and not going to junk or trash folders, please whitelist our email address domains, which is @metastatinsight.com on your firewall or any other company security tool.